At Radiant, we’re observers and thinkers in our world. We’re passionate about brands and people. See what we say

The You Brands: When Loyalty is Personal

The brands that convey the most customer loyalty like Apple, Coke and Nike are the you brands. The ...
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Buy a Logo Online and Be a Brand – Why That Doesn’t That Work

I spoke with someone the other day who decided to "crowdsource" their logo from one of the sites ...
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Enlisting Your Own Army of Brand Loyalists

Every company wants to enlist brand loyalists. These brand fanatics are the ones who carry the message to ...
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Credit unions have a solid following but what happens when customers just fade away?

When you think your consumer brand is well-known and enjoys incredible loyalty and that you can't possibly lose ...
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Yahoo Nothing to Shout About. Why the Yahoo brand is lost and has no idea who it’s customers are.

When I visit Yahoo, which I rarely do, I wonder who's in charge here? Does anyone really understand ...
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What’s with the Chevy Volt tagline: More car than electric”

Brands are often defined by their tagline; FedEx - the world on time for example. But the new ...
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Why Signage is the Brand in Retail

When you go into a store, whether it's a Safeway, a Macys or a Trader Joe's, the signage ...
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Beating a Dead Horse: Black Friday is Meaningless

It’s the time of year that retailers and brands push, push and push their early sales on Black ...
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How the Gap fell through the gap

How could a billion dollar company develop a new brand identity and end up with customers hating it? ...
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What Does Local Mean? and Who Values it?

The local movement which includes buying locally grown food, shopping from local vendors and stores and focusing on ...
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Fiat Get’s the Brand Right with New Dealerships

Do you think the same guy who's selling you a Chrysler Le Baron or Jeep Wrangler can sell ...
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Why the Palm Pre Flopped – a girl on a mushroom

The Palm Pre launched to much fanfare in 2009, with good reviews for the most part. The smart ...
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