At Radiant, we’re observers and thinkers in our world. We’re passionate about brands and people. See what we say

How Wells Fargo Lost Its Brand

(Photo by Justin Sullivan/Getty Images) Wells Fargo had an amazing reputation prior to the disaster that took down ...
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What Donald Trump Can Teach Us about Branding and Marketing

The 1970 Gremlin was supposed to be the most dynamic subcompact car ever. The Not-A-Politician Brand So roughly a ...
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Amazon Go, a Store with No Checkout and No Customer Engagement

Amazon launched an amazing idea: a retail convenience store with no checkout. No cashier takes your money; you ...
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Why the Shake Shack brand isn’t Shaking it

  HELLO Shake Shack was a really cool place. A few years ago I went to one in New York with my ...
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Peddlers at the door – why I hate repeat Internet ads

Time for a rant. Why does it seem like everyone's following me? Because Internet ads are following me. Is ...
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Owning the outdoors – How REI’s brand was redefined by closing on Black Friday

LOOK AT HOW REI REDEFINED THE MEANING OF OUTDOORS REI's decision to close on Black Friday this year ...
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Vegan Nuggets: Consumers Like Things Their Way

The world of the customization is moving quickly. It used to be easy enough to satisfy a consumer ...
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Ask a 10-year-old what your brand is about

I was driving my 10 year old son to school one day when he piped up and said that MacDonalds ...
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Customers’ values: the new branding tool

When you go to a Whole Foods Market, the shopping conversation – the brand story – is largely about values. When ...
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Redefining the Retail Experience

This shopping season I spent time in various insane store environments. It amazed me how some places are ...
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Berlin Wall: Now the Center of Shopping

The Mall of Berlin, 2014                     Branding Retail Experience ...
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Consumers and the Changing Face of Retail

Shop, click, buy, experience For today's consumer shopping has a whole new meaning. You can shop for everything ...
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