Retail
Don’t Mess with Customer Loyalty, Netflix!
When Netflix just announce a 60% increase in rates they drove shock waves through thousands of loyal customers of absolutely loved Netflix. Is say loved because many of the comments, blog entries and Tweets are saying how Netflix is screwing over their loyal customer base.
Read MoreMurder of the Flip Camera
Cisco, like many technology companies, thinks only linearly. What they do is in the context of their technological hold in the market, but the Flip does not fit this model
Read MoreThe personalized offer: maybe those brands don’t know you
Large companies and even mid size to smaller can now get tons of data on you. How you shop, what you buy, what your age group does, what your neighborhood does – but do they really get you?
Read MoreBox of Triscuits: A New Role For Cause Marketing
Linking your cause with the Nabisco brand can’t possibly hurt. There is a new cause marketing campaign launched recently with boxes of Triscuits, the wheat crackers in the snack isle of your grocery store.
Read MoreWhy Groupon Gets It. Motivate Customers, Build Your Brand
You can have a GroupOn activity that happens an hour from now and done by the end of the day targeting a self-selected group of customers who are actually interested in your offers. This is the maximum use of incentives to the right motivated customers. It’s just another way to create opportunity in the marketplace– a reason for customers to buy now.
Read MoreCan you train your customers to be loyal?
This focus on the customer built incredible loyalty and connection. They educated every customer, they increased their level of awareness and in the end they became the preferred choice in the category.
Read MoreThe Touchpoints of Customer Service – That “Good Vibe” Feeling
If you’re like me most of your banking is done online these days. I go the accounts area, pay bills, move money around and occasionally check out other services, all with no person involved. I then deposit checks at nonhuman ATM machines. I usually only interact when I need something fixed or just plain don’t…
Read MoreWhatever happened to retail window displays?
This was the time when retail was immediate and visual as you passed one store front after another. Seeing if you could get pulled into the store by what’s in the window.
Read MoreO.co? Branding the wrong name for Overstock.com
Rule 1. in building brands is evolve value and keep building on what you have. Most companies that have dumped an old name for a new one to try to “reinvent” themselves have run head on into customer confusion.
Read MoreCredit unions have a solid following but what happens when customers just fade away?
When you think your consumer brand is well-known and enjoys incredible loyalty, that you can’t possibly loose your core customer, be wary. No matter how loyal customers are, they can desert you, especially if they, well, age and die off.
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