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What ING “gets” about the customer connection
Like Apple, ING gets that the “store” environment isn’t just about pushing product. It’s about letting you browse, connect, get conformable with who they are.
Read MoreFive Stars – How reviews shape brand experience
So, ultimately, the best thing for the shopper and the brand is understanding and using customer reviews, comments, and ratings as you beging to learn what a brand is about, who they are really making this product for, and what you need to know to discover the brand that will fill your needs.
Read MoreO.co goes back to Overstock.com – Another naming blunder
Back in May of this year Overstock.com, the well known — did I say well recognized and branded leader in online discount sales, changed it’s self-descriptive name to a meaningless wonder O.co. This brilliant move lead by the president and CEO Jonathan Johnson ignored all the rules about branding, brand value and building the position…
Read MoreQwikster is dead. Too little too late.
Only a month ago Qwikster was launched to repair the damage of mid July’s disasters announcement of the take-it-or-leave-it strategy of doubling the price of both DVD deliveries and streaming movies. After two ridiculous moves, resulting in tons of nasty comments and thousands of lost customers and a stock drop from $245 a share to…
Read MoreBox of Triscuits: A New Role For Cause Marketing
Linking your cause with the Nabisco brand can’t possibly hurt. There is a new cause marketing campaign launched recently with boxes of Triscuits, the wheat crackers in the snack isle of your grocery store.
Read MoreWhatever happened to retail window displays?
This was the time when retail was immediate and visual as you passed one store front after another. Seeing if you could get pulled into the store by what’s in the window.
Read MoreThe You Brands: When Loyalty is Personal
The brands that convey the most customer loyalty like Apple, Coke and Nike are the you brands. The brands that convey your personalized experience that empowers you as part of a greater community.
Read MoreCredit unions have a solid following but what happens when customers just fade away?
When you think your consumer brand is well-known and enjoys incredible loyalty, that you can’t possibly loose your core customer, be wary. No matter how loyal customers are, they can desert you, especially if they, well, age and die off.
Read MoreYahoo Nothing to Shout About. Why the Yahoo brand is lost and has no idea who it’s customers are.
Yahoo seems to have no idea what it’s trying to do with it’s site. They don’t even power their own own search now that it has been “outsourced” to Microsoft.
Read MoreWhy Signage is the Brand in Retail
When you go into a store, whether it’s a Safeway, a Macys or a Trader Joe’s, the signage immediately sets the tone. Is the place fun? Is it formal? Is it “hip”? And lastly, does this place communicate that they have what you want? Beneath the simplicity of hanging signs or shelf talkers can be…
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