Corporate Branding
Uber experience, Cirque Du Soleil’s comeback, how GM invents targeted advertising in 1922
Using behavioral science to remove friction from the Uber customer experience. Can behavioral science powered by insights into the customer journey improve the brand experience? Uber thinks so. They focused their efforts on removing friction from the customer journey — you know, those places in the transaction process that confuse, don’t go right, and…
Read MoreA Different Kind of Brand Guide For Startups
Having advised early-stage startups at the UC Berkeley SkyDeck and worked with mid-stage series C round funded companies, I’ve seen a wide range of business models with amazing ideas. Some take off others do not. The challenges are many and they really test your focus and commitment. Here are some thoughts that might be helpful…
Read MoreTraction
The value of engagement is in staying connected. No, traction is not the treads on your tires or the treads on the bottom of your hiking boots. In the start-up, world traction means the success you’ve seen so far or the proof you have that demonstrates to customers the value and unique solution you have that solves…
Read MoreRadiant Insights: Millennial Housing, Experience-Retail and B2B Marketing
Marketing Apartments to Millennials — Social Media, Fitness Centers and A Dog Wash. Lifestyle and Housing for Millennials is Online, Social and Connected As one of the largest living generations in America, millennials have come of age and officially proven themselves a force to be dealt with just about everything. Born sometime in the early…
Read MoreRadiant Insights: Nudging, Brand Trust and Netflix
Nudge, How Subtle Influences Can Shift Motivations and Change Behavior. When it comes to marketing or forming strategies in economics that shift how people do things we usually see the goal of direct incentives—rules or penalties that are supposed to get folks to do the right thing, make the right choices. In the New York…
Read MoreDoing Things vs. Knowing Things
Orchestrating many specialists is always possible, but what’s your strategy? Where Are You Going? Expertise in doing things should not be underestimated in the creative/marketing world. Having the best “doers” is very useful and often essential: the expert WordPress person, that excellent Photoshop editor who can make all the photos look great, copywriters who grind out…
Read MoreRadiant Insights July
Big Data May Be Great, but Interviews Give You Hidden Insights. Easily accessible analytics for digital campaigns, website traffic, and ad responses give many marketers the false impression that they know who their customers are and what they want. Well, these kinds of results do show trends and provide much-needed insights into what’s working but…
Read MoreRadiant: Now a behavioral marketing agency with a digital platform for today’s world, and here’s why
Offering only partial marketing services for clients, whether it’s research, strategy or creative has never seemed enough for us. We’ve now built an agency with a broad range of services and experts unified around relevance and connection to our clients and their offerings. Our digital platform gives us a way of measuring and understanding what…
Read MoreHumans need stories. Good brand marketing gives them meaning.
We all remember stories. We invent stories. We have to explain why. Some scientists say that humans are different from all other primates because we need explanations, reasons — the why?— to understand the meaning of what happens in our world. We primates live in a way of seeing our past and future; the stories…
Read MoreNot Enough Microchips or Ketchup, Now That’s a Problem
How human behavior shifts everything in markets. When the pandemic came, how people lived, what they did and how life occurred for millions of people changed overnight. Restaurants were shuttered, toilet paper and cleaning supplies disappeared off the shelves and people stopped driving and worked from home, hunkered down with their laptops. Human behavior is…
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