JCP – Big changes for 100-year-old retailer

The big shift branding-wise I both like and am concerned about is how they’re new brand mark does not directly connect to the old Penny’s. There’s no reference to the old brand. It’s kind of an updated American flag look with the initials jcp. Who’s that?

Read More

Branding Steve Jobs — in a doll

What more could the most passionately loyalist Applephiles crave more than their own personal Steve Jobs sitting next to them as they ponder the use of their new iPad or Macbook Air, looking over to see Steve watching with approval; what could be better?

Read More

What’s your brand cool?

So the brand is really a creation of our personality and chunk of our identity in our lives. It’s our story combined with the brand’s story.

Read More

Five Stars – How reviews shape brand experience

So, ultimately, the best thing for the shopper and the brand is understanding and using customer reviews, comments, and ratings as you beging to learn what a brand is about, who they are really making this product for, and what you need to know to discover the brand that will fill your needs.

Read More

Qwikster is dead. Too little too late.

Only a month ago Qwikster was launched to repair the damage of mid July’s disasters announcement of the take-it-or-leave-it strategy of doubling the price of both DVD deliveries and streaming movies. After two ridiculous moves, resulting in tons of nasty comments and thousands of lost customers and a stock drop from $245 a share to…

Read More

Changing the way we think: Steve Jobs 1956-2011

The amazing thing about what Apple has done under Jobs established a benchmark for a whole different experience for the consumer. He obsessed about this and knew that it was not the amount of ram or speed you had it was what things did and how they simplified your world

Read More

Netflix creates Qwikster and says sorry too late

Okay, tell your super-loyal customers that you are giving them two months notice, then you are doubling the price of the products they know and love. You get a choice to get streaming movies, which have a limited number of titles, or continue your DVD deliveries, which have just about everything

Read More

Who owns brand colors?

It’s easy to pick a brand color, right? Not as easy as you think. Depending on your industry, the message and focus of your brand everything can change. The color, look and feel not only establishes what you are but who you are. This is why trade dress is so important. It’s happened several times…

Read More

Don’t Mess with Customer Loyalty, Netflix!

When Netflix just announce a 60% increase in rates they drove shock waves through thousands of loyal customers of absolutely loved Netflix. Is say loved because many of the comments, blog entries and Tweets are saying how Netflix is screwing over their loyal customer base.

Read More