Consumer Brands
Amazon 4-Star Store: Can You Have a Customer-Rated Brand Experience?
[et_pb_section fb_built=”1″ _builder_version=”3.0.47″ custom_padding=”1px|0px|54px|0px|false|false”][et_pb_row custom_padding=”26px|0px|6px|0px|false|false” _builder_version=”3.17.2″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.2″] I visited this small store on Fourth Street in Berkeley. It immediately struck me it doesn’t really provide much of a selection. But it’s not really about the depth of selection; it’s about value validated by consumers like you. The Real Feature is…
Read More2019 Branding And Marketing Trends – Being Relevant, Connected, And Authentic
[et_pb_section bb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.17.2″][et_pb_column type=”4_4″][et_pb_text background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.17.2″] For the most part the world we exist in has more and more devices, more content, and more stuff being thrown at us every day. As consumers, we have a constant flow of input whether from our pesky mobile phones or from…
Read MoreThe Demise of the Department Store: Think Dinosaurs
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.17.2″] Shopping is an experience, retail brands are beginning to adapt The apocalyptic news of one mall after another losing flagship stores such as Macy’s, JC Penny’s and Sears, is like reading panic newscasts during a massive Hurricane. You just look for the next victim, the next destroyed mall. Does anyone understand this…
Read MoreConsidering a rebrand? It’s not as simple as you think…
Relaunching a brand? It’s never as simple as you might think. Although you have a vision of the final outcome, it’s sort of like that overdue kitchen remodeling project. There are numerous unexpected pitfalls and obstacles (and some real opportunities) to go through to reach a successful outcome. Refreshing a brand is more than…
Read MoreFour Things To Fix at Uber—and None of Them were the CEO
Now that the CEO of Uber is out, maybe the company can actually pay attention to what matters to brands: the customers. Brands grow, create loyalty, and stay ahead of the competition by paying attention to how consumers experience and value the brand. Understanding these costumer relationships is the most critical element in how brands…
Read MoreBrand Experience: 7 essentials of shaping a brand campaign
In developing a brand strategy and implementing it in real things that customers and partners see, it’s essential to unify what your brand says and looks like and how it shapes the consumer’s experience. Strategy drives the language, design, and marketing channels. Here are some of the essentials that we look at in our…
Read MoreA Dis-United Experience
Every aircraft, every flight, is an opportunity to deliver the brand “experience.” It’s the cumulative effect of flying on time, the condition of the aircraft, the entertainment media provided, the flight attendants, the seats, the smiles or kindness you receive.
Read MoreForget Brand Loyalty: Brand Experience Is How Consumers Connect
We make consumer choices constantly. When you go to a great restaurant, or a happening urban center like Oakland’s UpTown, or even Home Depot, what you remember is the experience. It’s how our minds work. The choreography of the interaction sets consumers up for a great time, disappointment, or sometimes plain confusion. We remember and…
Read MoreMarketing to Millennials: It’s Not What You Think
What’s the spin on millennials? How do you market to them? They don’t seem to like advertising or being “sold to.” Well, does anyone? When you’ve grown up in a world where the technology is always on, where you control your newsfeed and media, you ignore content that’s broadcast at you. They are a much more sophisticated…
Read MoreHow Wells Fargo Lost Its Brand
Wells Fargo had an amazing reputation prior to the disaster that took down the CEO last summer. It was the friendly stagecoach bank with a historic legacy dating back to 1852. It was the main street bank with friendly service and great folks on the phone always there to help. Conservative loan practices protected Wells…
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